We have developed software that uses smart scripts that can perform routine maintenance on the computer automatically (Meaning without human interaction) and can report errors and issues to an expert before the customer may even be aware. The program is currently called Assist and it is designed to install pre-loaded applications on the local computer. Then, it scans the computer throughout the day, like an antivirus software (but its not an antivirus software), to detect critical error messages, an over-worked computer processor, bad storage or computer memory, and ensures proper backup is occurring. The system works off an array of switches that are either on or off. If one of the switches have been activated, the computer will run a corresponding program already installed on your computer. There is nobody on your computer when this happens so your privacy is protected. When it detects a problem, it opens a ticket through the AskSupportNow helpdesk and an analyst will see the ticket and work on a fix.
What we need:
(3) pages or so depending on the layout. Dashboard, Settings and about.
1. The Dashboard: Layout 1 has the dashboard as 8 icons (see examples provided) with three description fields each. Layout 2 has 8 icons on the right side and when you click on them, the right side displays a general summary of the same thing. 3 line examples like: Last scan date, threats found, threats fixed. The rest of the space leaves more room for creativity.
2. The settings page: This is where the options will be to configure. Under layout 1, you would put it in a separate tab. Under Option 2, you would put it on the right side along with the three descriptions:
A.Do you (The client) Want to be notified of problems? Yes,No?B.How often do you want it to run? Default? Daily, weekly, monthly, quarterly, annually?
C.What program would you like to use to manage your service? Default?ex" Antivirus: Avast, AVG, BitDefender, Norton, Mcafee, or trend.If default is all that's available, they can't change it.
Assist runs every 10 minutes, they can't change that. What they can change is:D.Suspend assist for 1,2,3 or 4 hours.E.Notify me if assist has not reported in 1,2,3,4,5,6 or 7 days. (Notify Admin if it has not reported in 7 days)