We want a pictorial illustration to make our new client onboarding process tangible to our clients and prospects. We call it the "First Hundred Days". We spend a lot of time gathering information, installing monitoring software, creating documentation and preparing to support our clients. This is important for two reasons:
1) because we are more prepared to take care of our clients than our competition and we have a deeper understanding of their needs as a business.
2) It takes us some time to accomplish this in proper depth. 2-3 months after go-live.
Creativity on this project is nearly wide open but the main objective is to show the client that we have a process and to illustrate some of the major milestones.
This needs to be simple to understand and not intimidating to a non-technical client.
It can be more than one graphic or illustration if needed.
It should NOT be as dense as a typical infographic however. It should give the viewer the sense that we are deploying expert team of resources to rescue them from their bad situation (IT chaos, lack of documentation, unmonitored systems, no centralized support process, lack of visibility, no planning, etc…)
Attached are some detailed supporting documents but it may be a bad idea to try and pack too much information into the illustrations.
The illustration(s) must fit on one page. They will be included in all our sales proposals. We will supplement with additional text explanation if needed.